ABC stands for the Attitude, Behavior and Culture within IT organizations. With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues. The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst.
ABC of ICT: The Exercise Workbook book
ABC of ICT: The Exercise Workbook ipod
download ABC of ICT: The Exercise Workbook pdf free
ABC of ICT: The Exercise Workbook free ebook pdf epub
No comments:
Post a Comment
Note: only a member of this blog may post a comment.